Feb 22, 20232 min readOptimize Complaint Management with GPT and Azure OpenAI ServiceHaving spoken to various media channels, we shared our innovations in complaint management by unleashing the power of GPT and Azure.
Mar 24, 20223 min readCustomer Story: Manage App Performance from the Perspective of End UsersOrganizations are relying more heavily on using applications to engage, retain and transact with their customers. Online users nowadays...
Mar 14, 20223 min readHow are Brands Upgrading CX for Their Online ShoppersE-Commerce is no longer a differentiator in the retail landscape. As consumers have flocked to the online shopping as pandemic hit,...
Jan 19, 20223 min readWhat's Next After Moving Your Business Online?The e-commerce market has grown by leaps and bounds over the past year due to the change in consumer behaviors during shutdowns and...
Dec 16, 20212 min readRebuilding a New Online Registration Journey across Chat AppsRegistration process has been seen as one of the critical components for businesses to acquire new customers in the digital world as it...
Dec 1, 20211 min readKBQuest Presented Omnichannel Engagement and RPA Solutions at Tech Outlook 2021Joining the other 17 technology brands, KBQuest joined the 2022 Tech Outlook last week in a collaboration with Infobip, a global leader...
Jul 9, 20212 min readKBQuest named as the Infobip Silver Partner to help brands drive quality customer experienceKBQuest was recognized as the silver partner of Infobip, a global leader in omnichannel communications and customer experience (CX), ...